Q: When can I start accessing my account(s) online?
A: Once paperwork has been received by Treasury Management Solutions, there is a five-business-day waiting period before initial sign on.

Q: What type of account(s) can I view online?
A: Checking accounts, savings accounts, money market accounts, loans and certificates of deposit.

Q: Is there a limit to the number of business accounts I can access online?
A: No.

Q: Do I need to have special software on my computer to use the online system?
A: Yes, a browser that supports Microsoft Internet Explorer 6.0 SP1, Netscape Navigator 7.0 or higher.

Q: How many consecutive unsuccessful logon attempts does the system allow?
A: Three unsuccessful logon attempts during one session will disable your password. If you receive a password-disabled message, please call a personal banker at 713-507-7638 if you are in Houston, or 877-306-2001 if you are outside the Houston area. The hours of service are 8:30 a.m.-5:00 p.m. Monday-Thursday and 8:30 a.m.-6:00 p.m. Friday. Allow one business hour for your password to be reset.

Q: How many characters are required for my password?
A: The password can be a combination of letters and numbers and must be between 8 and 20 characters, with no symbols or dashes.

Q: How often will I be asked to change my password?
A: Every 365 days.

Q: How can I allow my accountant or bookkeeper to access my accounts online?
A: As the Administrator for your accounts, you can give additional users access by utilizing the Add User function. Administrators control the accounts users have access to and the services they can perform on these accounts. Each user has a unique user ID and password. The Administrator can monitor the user's activity on a daily basis by using the Administrator Session Summary function.

Q: Can I access any business account?
A: Any business account for which you are an authorized signer can be added to your online access.